Southwest Airlines Community

I am having the same problems with changing companion fare and also rebooking a different flight.  It's been the last 3 months and everytime the points say this amount and when you go to make the change, a message comes up and says " We are unable to secure the price for the flight you selected and the points are higher than what is listed.  Usually anywhere from 40 - 100 points which is not fare and I have to call in everytime for them to fix it.  Most of the reservation people know of the problem and say they are working on it, but it's been 3 months. I love Southwest, but please get this fixed!!!!!   Maria       ... View more

Hi MiddleSeat,   I did submit this to customer service via email.  I don’t use Twitter, so no tweet here.   As for constructive criticism, you make a good point.  I should have said, “Under no circumstance should you tell a customer to sit down and shut up.  Definitely a bad move when you have delayed their flight because of a mysterious maintenance problem.  Also, when you are past the updated time that you said the flight would arrive and it hasn’t, you should expect some customer dissatisfaction.  Telling them shut up is problem the worst move in this situation.”   How was that?  Did it hit the mark? ... View more

Leaving soon as well.  Gone is the commitment to good service and on time arrivals.  They have become just another airline.  Sad to see a great airline become apathetic and lazy. ... View more