11-06-2017
11:41 AM
11-06-2017
11:41 AM
Apparently, they still haven't resolved this issue. Trying to make a name change and have been on hold for 2.5 plus hours. Have posted on here, sent an email to customer service and also posted on facebook. What is going on? Extremely disappointing. There needs to be a better way to deal with these things. I did email them an updated name plate but it says to call directly.
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11-06-2017
10:36 AM
Thanks! Trying the facebook route. Currently still on hold and has been 78 minutes. I need to resolve today or I wouldn't be staying on hold.
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11-06-2017
10:14 AM
I have currently been on hold with the group travel number for an hour. I continue to be on hold. Is this normal? I need to make a name change and seems to be no other way to do it besides calling. This is extemely ridiculous.
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