I agree with this passenger and your answer is as weak as "3 -day old dishwater". Seating someone away from a cat doesn't get it done when the air inside the cabin is recirculated. I have been a Southwest devote' for a long time and SW gets most things right; this issue is being taken advantage of and your poor customer service agents and flight attendants are afraid to say anything less the airline be sued for being insensitive to ADA. This has to change.
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This issue with service animals/emotional support animals has gotten out of hand. I was on a flight this past Monday morning and a lady walks up with 2 dogs and no container to put them in. While inflight, one of them got away from her (she was on a window seat) and ran down the isle. The poor flight attendant had to assist in capturing the dog. Additionally, I have seen dogs in passenger seats (which is unsanitary as they don't wipe themselves), and leaves the next unsuspecting passenger on the next leg to sit in a "dirty" seat. Additionally, what about people who are allergic to cats and dogs (as I am)? The air in the plane is recirculated and with cats in particular, I am extremely allergic. This must stop! If people can't do without their precious animals, maybe they should drive or take the train. I am not an animal hater, but more consideration has to be given to the PEOPLE who PAY for their transportation. Your poor customer service agents and flight attendants are afraid to say anything less they create a situation where some nut case wants to sue SW under the guise of discriminating against some under the ADA. One small step should be that those that might fly with an animal, register when they make their reservation so that if a PERSON with allergies also books on the same flight knows that they maybe introducting themselves into an environment that may have negative consequences for them. To pretend that "all's well" is akin to sticking your head into the ground. Southwest is better than that and you owe it to the employees that, for the most part, do a marvelous job. Nuff said . . .
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