You were absolutely correct about adding the RR number. I had to change a reservation, added the RR number, and everything showed up.
It's my recollection that previously if you were booking with points and filled in the box with your RR number, the system made you remove it before you could move on. In any event, thank you for solving the problem for me. Now, why didn't any of the Southwest people give me the answer years ago?
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