12-11-2017
01:54 PM
I recently booked a flight for my self and my husband who has a companion pass. We were told not just once but twice that we would earn 22,940 points towards our 2018 preferred status and companion pass and would have enough points from this trip to receive the programs for 2018. Just now I called because those points were not deposited and we are still short of the point requirement and was told sorry she was wrong. This is not right - I was lied or mislead unfairly. If the agent was trained properly I would not feel like I got screwed by Southwest. No one has tried to make this right. As a business traveler I will most likely look to move my business somewhere else in 2018. Totally unfair. If she had told us correctly we would have booked accordingly and I would not feel like Southwest misleads their customers
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