@venkath2002 wrote: Same issue but with a twist! When we called up, they said $ 100 per confirmation no. rather than per ticket and asked me to call back to convert to voucher after it expires. I was travelling within 20 days of the expiry. But that does not matter here. Since we had two confirmation and was $ 200 bucks, instead of travelling during thanksgiving, we saved that for christmas holiday travel though it was only $ 200 forfeiture. Now when we actually called on to convert it to voucher, we lose $ 400. Utilized other airline for our thanksgiving travel since it was cheaper than SW. Guess what, we could have just utilized this travel fund. SW customer service mis-communicated costed me (not once but confirmed it twice).. Certainly, my use of travel fund on SW would be my last. Certainly lost a A list member ! I'm not sure I follow exactly what you're saying. It seems odd to me that an A-Lister (25 paid flights per year) wouldn't have had an opportunity to use travel funds prior to their expiration. But maybe I don't understand what you're saying? In case you're confused about how it works: Once expired, the fee to reissue travel funds as a voucher is $100 per confirmation number / passenger. If a passenger has multiple travel funds under multiple confirmation numbers, they can combine them via a "dummy" booking prior to expiration. This will generate a single confirmation number. Sorry if this is too late to be of any good to you.
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12-26-2017
11:59 AM
1 Love
Please improve/establish your/an on-line "Travel Fund" management system. As a seasoned software engineer, it should not be that difficult to implement a UI and underlying system for any or all Travel Funds to be automatically/digitally managed and applied. At the very least, the lack of an interface and forced manual(!) management of online travel funds, gives me, your customer, the impression that your "transfarency" policy comes with hidden and unnecessary burdens. Too, often, Southwest touts its unique industry leading refund policy, and uses that as an "excuse" for the headaches and difficulty this policy causes their customers. Your "transfarency" policy certainly is not as "transparency" as you claim. The hot air of your marketing efforts cools off quite considerably soon after it hits your customers' face.
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