Hi @LindseyD, I am also in the same boat as other A list frequent travel members. If this is frequent request from memmbers then why can't southwest make attemts to resolve the issue? Are there any plans to upgrade the system where users can esily access the funds while they are booking future travels? I echo completely what @rosa463 mentioned about challenges we face as frequenet travellers. I am thinking myself, are we in 21st century regarding not able to provide this feature by southwest on mobile and web applicatioons?
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