01-18-2018
05:00 PM
Same thing happened with me I answered the advertisement to get the premier card I got it and spent the amount required in the time frame required. I contacted Chase and they said I was only eligible for 1500 points not the 40,000 they advertised. No I did not have “this” card I had a different Chase card rewards. , no I did not have a bonus reward in the past 24 months. Etc... etc... I got the premier card and agreed to pay the higher annual membership fee because I was to receive 40000 reward points. After many emails and attaching the advertisement I answered to JPMorgan Chase and emailing several times with Southwest. There is no solution to date. Chase is not helping me just keep getting that I was only eligible for 1500 reward points. Southwest has yet to answer , except to say I can call the help desk. I should not have to do this . I have been a loyal customer to both for many years and never was late with anything. Now I am being treated as if I don’t matter and that my business with them doesn’t matter
... View more
