11-28-2018
03:57 PM
So sorry to hear about your poor experience, Chad. Thank you for sharing. We'd be happy to take the opportunity to make it right for you. Please reach out to us via phone, e-mail, or social media so we can work on a resolution. southwest.com/contactus.
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01-25-2018
05:35 PM
01-25-2018
05:35 PM
Follow up to my previous post. Southwest waited almost an hour to inform us that we hadn’t started boarding due to a passenger illness on the previous flight. I asked the desk why it took them almost an hour to communicate with us and the lady basically had no reason. What I really like is how they tell folks to board quickly in order to make up time and eliminate delays. Really? The attendant said the same thing and explained that others have connecting flights. They did not say that on my late flight where I had to make a connection, which I missed. Nobody wants to be told told to move quickly because you screwed up!
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