A tier qualifying point is any Rapid Rewards point that will count toward A-List or A-List Preferred.
Tier qualifying points (TQP) earned through spending using the Rapid Rewards Premier Credit Card and the Rapid Rewards Priority Credit Card will count toward A-List/A-List Preferred qualification based on when they are posted to your Rapid Rewards account and NOT based on spending date. The points post to your account after your statement closing date, which will be different for each Customer.
You receive 1,500 TQPs for every $10,000 in purchases on your Rapid Rewards Premier Credit Card or Rapid Rewards Priority Credit Card. Please remember, the maximum amount of TQPs you can receive from the Premier or Priority card is 15,000 ($100,000 in purchases) per year.
A Companion Pass qualifying point is any Rapid Rewards point that will count toward earning a Companion Pass.
Points earned through spending using the Rapid Rewards Credit Card will count toward Companion Pass qualification based on when they are posted to your Rapid Rewards account and NOT based on spending date. The points post to your Rapid Rewards account after your statement closing date.
Credit card points posted to your Rapid Rewards account in 2018, including bonus points, will count toward 2018 qualifying balances and requalification for 2019.
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Hey there!
I've had some personal experience booking with Rocketmiles. Obviously every transaction is different and cannot guarantee you will have the same experience. However, looking back at my most recent Rocketmiles hotel stay, I completed my stay on 5/29 and the points were posted to my account on 6/1. Hopefully you will experience a similar turnaround time!
As for the boost, if you pay extra for the points boost, those points will count as well. Hope that helps!
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@elijahbrantley, @TheMiddleSeat similar situation for Military fares. Essentially a discounted Anytime fare, but WGA is typically the cheapest option!
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11-30-2018
08:50 AM
11-30-2018
08:50 AM
Great question! We're always researching and exploring new cities to bring our Southwest service. I'm not sure if Roanoke is very high on the list, but it's good to know the interest is there!
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11-28-2018
03:57 PM
11-28-2018
03:57 PM
So sorry to hear about your poor experience, Chad. Thank you for sharing. We'd be happy to take the opportunity to make it right for you. Please reach out to us via phone, e-mail, or social media so we can work on a resolution. southwest.com/contactus.
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Thanks for the love, Dave! Glad you had a great flight.
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@gmorwalk We certainly do! Next time you're at the airport, you can request a "past-dated" certificate. Whether or not they have wings is just dependent on the station supply. Hope that helps!
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10-11-2018
08:42 AM
10-11-2018
08:42 AM
Hey there, thanks for reaching out. We're excited to have you onboard with us to Belize!
To echo what @DancingDavidE said, there is a window of time in which a connecting flight must depart, and our flight schedule may not always align with the BZE arrivals to get you on a flight to GEG in that window.
One helpful tool is the Low Fare Calendar here: swa.is/LowFareCalendar
This allows you to see which days of the month that route is available. Hope that helps!
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10-10-2018
09:04 AM
10-10-2018
09:04 AM
You may also reach out to us via Twitter or Facebook to formally record your complaint. Thank you for sharing.
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Gracias por contactarnos. Si sus padres tienen una queja, ellos pueden llamar en español a este numero: 1-800-VAMANOS. Espero que esto sea útil.
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@troyboyx, looking forward to having you onboard with us! You do not need to purchase EarlyBird for your extra seat. You'll still want to check in on that confirmation number, but you don't need to add EarlyBird to it. Hope that helps!
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Thanks for this helpful update, Blake! To check flight status and explore rebooking options, visit swa.is/michael.
ACH
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10-08-2018
09:25 AM
Hey Amy,
So sorry to learn of your poor experience on a Southwest flight. We always seek to treat our Customers with care and respect, and I apologize if that wasn't the case.
We'd be happy to investigate and log your complaint through our regulated channels. Feel free to reach out to us by phone, e-mail, or social media.
southwest.com/contactus
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Hey there! No harm in purchasing outbound flights separately from the return. Southwest doesn't penalize our Customers for not purchasing a round trip fare. In the event that the prices on your outbound flight go down between now and the date of departure, you can always "downgrade" your tickets to the lower fare, and keep the difference as a travel credit (credit valid on travel for the Passenger listed on the ticket, flights must be completed within one year of the purchase date). Hope that helps!
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@Beachflier1 So glad to hear that your flight went great! Way to tackle those fears!
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08-06-2018
02:11 PM
Thanks for the LUV, @Doublel! I agree, the new seats are sooo comfy.
Have you seen what happens to the old seats? https://www.southwestaircommunity.com/t5/Southwest-Stories/Repurpose-with-Purpose/ba-p/62382
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“I love picking any seat I want!”—Ayden Bichsel, age six
Photo by King Lawrence
How many flights have you been on in the last six years? Chances are Ayden Bichsel has you beat. This young jetsetter started flying Southwest when he was just three weeks old, and he hasn’t stopped since. After celebrating his sixth birthday last month, Ayden hopped on a plane with his dad, Brad, to visit his grandparents in New York City. After a connection in Baltimore, the second leg of their journey to Long Island marked Ayden’s 300th career flight. As you can imagine, a passion for travel runs in the family. Ayden’s parents, a traveling music duo known as Brad + Rebekah, are A-List Customers, too. Dad even has a Companion Pass. Congrats on reaching an exciting milestone, Ayden. We’re looking forward to 300 more!
—Adam Hernandez, Communications & Outreach
Visit @southwestair on Instagram to go behind-the-scenes on Ayden’s 300th flight.
Favorite Things “Wherever Daddy goes for coffee, I love to get a cookie and hot chocolate. I also like ninjas and superheroes.”
Travel Tips “I make sure Momma and Daddy’s iPad and headphones are fully charged and full of fun things to watch and play.”
Bucket List “I want to go to Disney California Adventure Park because I’m finally tall enough to ride Radiator Springs Racers.”
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This is so awesome, Lindsey! I know this would make me feel better about flying. 🙂
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Southwest is always evaluating new routes! Those decisions are made based on demand and availability, and viability of the route. It helps to know we'd have at least one Customer onboard for that one though! Thanks for weighing in.
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Thanks for sharing your positive experience! Would you mind sending us a message on southwest.com/contactus with your confirmation number? That way we can pass along your kudos to Mike!
Adam
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02-21-2018
09:00 AM
02-21-2018
09:00 AM
Hey there,
So sorry to learn of your disappointment. I understand that it can be frustrating when you have plans that are wiped out. Please give us a call at 855-234-4654 and we will see if there's anything we can do for you to resolve the situation.
You are also welcome to reach out to us on Facebook or Twitter (@southwestair) and one of our Representatives can assist you there.
Adam
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02-21-2018
08:55 AM
02-21-2018
08:55 AM
Hi there,
I encourage you to give us a call at 1-800-I-FLY-SWA. An Agent will be able to resend your original booking itinerary e-mail, which includes an amount charged and payment method.
-Adam
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01-18-2018
02:25 PM
Hey Kim,
Your company has to be enrolled in the SWABIZ program in order for you to book using the tool. Check out more here: https://www.swabiz.com/.
-Adam
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Liz seems like a real all star.
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05-02-2017
03:01 PM
05-02-2017
03:01 PM
Hey there - you can call Customer Relations at 1-855-234-4654 and they should be able to assist you with your receipt requests.
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We’re often asked if Campus Reach Interns are ever hired for full-time employment after their internship. Our answer: we love hiring interns! The Campus Reach Program has built a talent acquisition pipeline here at Southwest, so you will see many of our former Interns roaming the hallways now as full-time Southwest Employees.
Adam interned on the Inflight Crew Scheduling Team back in Spring of 2013 and is now a Specialist in Communication & Outreach. Read on for more.
Year/semester of internship: Spring 2013
Department/Team interned for: I was lucky enough to Intern with Inflight Crew Scheduling. I say “lucky” for two reasons. One, they were a great team, and I was very thankful that they were there to guide me as I began my first real job. Secondly, I say “lucky” because it took a stroke of good fortune to even land the job in the first place. Do you have time for a story? Because there’s a story…
I had originally interviewed for an Internship on the Communication Tools Team, but was disappointed when they went with a different candidate. It was my dream to work for Southwest, but perhaps it just wasn’t meant to be. Then on graduation day, something crazy happened. Our school’s career coordinator approached me with some exciting news. She had just been informed that one of the Interns had to back out of their commitment and that Southwest was interested in interviewing me to fill the position. Two days later, I was back at Headquarters, putting it all on the line, hoping this time it would be different. Turns out, I was in luck. They offered me the Crew Scheduling Internship that same day, and a few weeks later I began the journey of a lifetime. I guess sometimes it takes a little luck to make your dreams come true.
Adam flying Luvie at the SWAmazing Race during his Spring 2013 InternshipAdam flying Luvie at the SWAmazing Race during his Spring 2013 Internship
Department/Team and current job title: Social Business Specialist
Years at Southwest: 4
Favorite Southwest city: Denver
Most memorable Southwest moment/event: Southwest unveiled its newest specialty livery, Tennessee One, in February of last year. The plane’s first day of flying was a busy one, starting the day in Nashville, flying down to Memphis and then back to Nashville before heading to Dallas for a flyby during the Deck Party. I had the chance to be on each of those flights that day, covering the event for our social channels. While the Live at 35 on the way to Memphis was pretty cool, the most memorable of the legs was from BNA to DAL. We had about 15 total Passengers, all Employees, and I had a chance to kick back and enjoy what felt like a private jet back home to Dallas. An experience I’ll never forget!
With my CoHeart Derek at the unveiling of Tennessee One in 2016With my CoHeart Derek at the unveiling of Tennessee One in 2016
First ever job: Summer after my sophomore year of high school I got a job as a lifeguard at the city pool. I actually got fired from this job! It really wasn’t funny at all back then, but we can all have a good laugh about it now. It’s a pretty great story. Getting fired from my first job taught me a lot about resilience, and how to be responsible for my actions, especially in a professional setting.
Proudest Southwest moment: In the fall of 2015, we had an extremely compelling story come to our attention through a Customer’s post on Instagram. One of our Employees had gone above and beyond to help a Passenger, and I helped produce a video to tell that story. Gary Kelly saw the video and loved it so much, he included it in his speech for the 2016 Rallies. When Gary was up there on stage and he queued up a video that I helped make, I suddenly realized the value of my job, and how inspiring our social audience is just as important as inspiring our own CoHearts.
Words to live by: “Sometimes you gotta work a little, so you can ball A LOT.” –Tom Haverford. This is actually terrible advice given by a fictional character on the TV show “Parks and Recreation.” But I always admired Tom’s entrepreneurial spirit and his penchant for the finer things in life.
Reasons other people should intern at Southwest: It’s truly the opportunity of a lifetime. The People you meet, the experience you gain, the places you see. There’s no other Internship like it.
Ultimate Travel Tip: If I know I’m going to be on a flight longer than two hours, I always pack a peanut butter and jelly sandwich!
With some CoHearts at the 2017 Dallas RallyWith some CoHearts at the 2017 Dallas Rally
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