Southwest Airlines Community

Somehow we've ended up with two "Not Getting Emails" threads, so I wanted to cross-post my response from the other:    To close the loop - for myself, anyway - after @Lindsey offered to work this through internal channels, I'm now receiving SW email on my primary email account once again.   If everyone is receiving again, then perhaps it was some external blacklist problem as suggested by @nhjonesy (in the other thread). Otherwise, it may be the original notion that there's some internal filtering on individual email ids, at some last step in SW's IT infrastructure.   Hope this got better for everyone else! ... View more

Hi - I wanted to post back here to close the loop, that after @LindseyD offered to work this through internal channels, I'm now receiving SW email on my primary email account once again.   If everyone is receiving again, then perhaps it was some external blacklist problem as suggested by @nhjonesy. Otherwise, it may be the original notion that there's some internal filtering on individual email ids, at some last step in SW's IT infrastructure.   Hope this got better for everyone else! ... View more

Ditto - well stated.   From all this discussion, especially from those of us (including me) who have worked this issue with our internet service providers, it's quite clear that it's a problem on SW's end.    And it's obviously got to be in SW's best interest to have their emails delivered properly to ticket-buying customers 🙂   They should feel lucky that we want their emails badly enough to get in here and on the phone to work to get them! But agree that having customers create new email accounts is a non-starter.   So thanks for getting involved, Lindsey, and good luck to you and the IT folks in resolving this. ... View more

No, no fix yet. I simply added a secondary email that things get sent to, but that's not really an optimal solution. I'll call again and push harder on this. ... View more

Hi - is anyone able to confirm this? I have not received any emails since September 2017, including receipts/confirmations for upcoming travel.   NOT GOOD!    I have email (IMAP) through a domain registered at godaddy, and they were unable to see anything from Southwest hitting their servers, after Southwest repeatedly tried sending my confirmation email to me. Emails could be sent to another address at the same domain, so it does not appear to be a godaddy issue but more likely something with Southwest.   And yes, I've checked spam/junk/bulk/deleted mail as well as any filters/rules on my account.   The block you describe seems to be a likely culprit... ... View more

Hi - did you ever get past this? I've been hit with this problem, and Southwest sees no problem sending emails, but my internet service provider does not see any emails from Southwest hitting their servers. Something is messed up... ... View more