I would love to pay the extra charge if it guaranteed that my $200 bullet proof baby carseat reached the airport at the same time as my baby. WHY are critical carseats not given the care and priority by SWA? Where is the LUV for families you claim? One can have lost luggage delivered but how do you leave an airport without a carseat? After having to wait 2.5 hrs for another flight to come in from same airport, SWA finally gave us a loaner. We have a six hour car ride home from the airport, with a carseat of dubious safety.
Not good SWA. My husband is "A" list flyer and I must say this is a huge disappointment and problem that your airline has to fix to continue to be competitive.
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