02-15-2010
02:24 AM
1 Love
Wow...could you guys have screwed up any bigger? I've flown on SW in the past, only to have my suitcase completely destroyed, but have been willing to give you another chance - mostly due to low fares. Never, ever again. I think you've underestimated Kevin's fan base, not to mention people don't like it when they're treated like shit, which is what you've clearly been doing all along. It just took you doing it to a celebrity to bring it to the attention of more people. In today's economy - HUGE mistake. I wonder if this will spell the beginning of the end for Southwest Airlines.
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