02-12-2018
01:46 PM
02-12-2018
01:46 PM
I had my flight out to Denver cancelled on Friday feb 8th causing me to leave a day early therefore incurring plenty of extra costs on the trip. That was my choice. However, having the return flight home cancelled one hour before take off was truely upsetting. Then I was told they could not fly me home until Monday at 950pm. Unacceptable. I ended up paying out of pocket to another airline in order to get home at a reasonable hour the next day. Southwest couldn’t even get me to Milwaukee or Indianapolis so I could drive the rest of the way to Chicago. I honestly exhausted all options they gave me before I had to pay over 500 out of pocket. I look forward to hearing back from a representative considering everyone in the call center has no information for me.
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