I absolutly agree. On our last flight on Spirit a passangers small dog could not sit still and I felt for the passanger sitting next to them. Up in her lap then down on the small space on the deck. Lets go back to on board pets must be in a carrier. If they are specially trained they should be able to be in a carrier for the duration of the flight. And I am sympathetic to the needs of the disabled. My sister in law trains speacial needs dogs. These dogs are chosen and trained for idle time and temperment. I would guess this ladys dog had non of it.
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