03-26-2018
02:26 PM
I booked my flight with points for the four of us. I now found a flight that is cheaper for cash but more points for points. I would like to switch to that direct fight to save 2 1/2 hours for my family but they want 50,128 more points! That is crazy! The flight is actually cheaper! I can’t switch and need to sit on a flight for double the time. I can’t find an email address to complain. Does anyone know of one?? Now or I know my problem. I booked the flight for 12,671 points. It is now 25,525 points. So even though the flights are now almost equal to each other price and cash wise, I can’t switch flights unless I pay the point difference for what the flight is worth now. Maybe they can switch our flight at the counter if seats are left? I can only hope....
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