Southwest Airlines Community

I hope its better than your old one - I just got used to SW messing with me. And just try to get customer service - its a joke. Will never fly SW again. They will one day realize that there are other airlines that people can fly and then maybe...just maybe they will learn how to treat their customers. ... View more

Sorry to hear about your experience. Was that flight a year ago a paid flight -- not booked on points? Despite advertising that "points don't expire," Southwest requires point earning activity within 24 months in order to keep your account alive and not forfeit your points. Flying itself won't necessarily do that, unless you paid money for the flight (and earned points for flying) -- not if you used points to buy the flight.   If you did pay for the flight but didn't earn points for some reason, unfortunately you're likely still out of luck. Southwest will consider reinstating your points in these kinds of cases but only if the uncredited point earning activity was in the last 6 months.   I have no idea why they'll only consider the last 6 months for point reinstatement when you have a full year to request missing points for flights flown. But that's their policy. This means to onus to make sure you receive all points deserved is squarely on the customer. ... View more