04-18-2018
03:58 PM
04-18-2018
03:58 PM
Our family traveled on Southwest to a wedding in Texas. One family member booked his ticket separately from the others and mistakenly picked a 6AM return rather that a 6PM return the rest of the family was using. The error was discovered when an email came 4 hours after the 6AM departure. Southwest was called immediately but they would do nothing to help. We had to pay for an additional $500 ticket so that our family member could fly on the flight he thought he had already paid for. This kind of mistake should not cost $500.
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