I too must go with the fact that you just threw is aside after we supprted you for many years. I do not travel that often now, however, the experience I just encountered was pitiful at best. I am used to my a-list preferred status and forgot to log on and get my ticket. So I got online and saw the early bird. I thought great. My fault,. I'll pay for it... After spending $45 for my wife son and i, I find I still have C status on my flight. Note I'm sure you want to go into your policies like the last writer, so let me safe you the time. I KNOW the freaking policy.! But the early bird is the lamest program you guys have. Why would I want it 36 hours before? Anyway. After 30 years of flying, I'm so disappointed with your new customer service, so I'll follow your policy for one more flight, but it is going to have to be something really big to get me on another one
... View more
