Southwest Airlines Community

Profman2 · ‎05-04-2018

As you all see, they will continue to ignore us. For all the good their pilots and flight attendants and their airport internal folks truly are, their care over customer concerns in their management team is severely lacking. Never get an honest or decent reply. Sad a great airline is made by their people and damaged buy their poor customer relations team.

Profman2 · ‎05-06-2017

There really is next to no differences in many other carriers now in price. Especially when you can get rid of the hassle of having to bookend to another location around your international flight. And I'm not speaking of any flight the=at requires any overnight stay involved. In my case, I can book a very early morning flight to Orange County then a flight two hours later to Puerto Vallarta, and the same in the reverse. Both sets of flights, each occuring on a one day for each direction. There is no explainable reason why we should have to book two separate itinaries for a flight to an international location when your talking the same day and the same airline.

Profman2 · ‎05-06-2017

That is probaly the lamest write back I have received in 50 years. I'd have to guess your in marketing. If your airline has such short sided vision to not realize you can keep peoples loyalty and at the same time encourage current earners to hit their yearly milestones of A List or above level, then we the consumer, should be looking more at price, routes and your competitors. Sad for you to think you are limited in rewarding high level flyers for years of staying loyal to Southwest at very little cost to Southwest. If you don't think staying loyal for 10-15 years isn't "earning" it, your wearing blinders.

Profman2 · ‎05-04-2017

Southwest, A huge part of us loyal to you are nearing retirement. Many of us will not travel at the extreme rate our business lives have demanded. Please, make a reasonable requirement for those of us who have been A List or A List Preferred for many many years to at least have an A list lifetime status. That would cost Southwest very little, keep us extremely loyal and give those borderline A List qualifiers even more reason to hit those status levels year after year. My company currently allows me full travel choices and I have made Southwest my pick year after year. Please help me keep that loyalty after well more than a decade of A List Preferred status. Without that incentitive, my flights have to be based more on cost and convienience where lifetime status with Southwest would make them basically always my first choice. Please give us long term loyalists some serious thought.

Profman2 · ‎05-04-2017

Southwest seems to have made it very painful for many of us to use the international destinations, trying to find out how to book to many of the locations from the airport of our origin. As my example, try to fly from Reno to Puerto Vallarta any time and any date. No possibility. You have to try and figure out what airport you can fly to Puerto Vallarta from (which is almost immpossible without just trying locations) and when you do, arrange an entirely separate flight to that location to somehow match with the second trip from that location to Puerto Vallarta and back. And you have to go claim any luggage and recheck it back in and back through security between these flights. This is extremely poor and would seem ridiculous. Either give us the ability to book to all locations even if it means additional transfers or long flights or at a minimum give us an easy way to find out what airports we must fly from to reach our final destination. Please Southwest, especially as more of us retire and perhaps travel even more, make it right for us. Signed, a 15 year A List Preferred Member

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