05-21-2018
03:24 PM
Hi @probstology,
I'm sorry to hear you've had trouble with the WiFi service on your recent flights. Please make sure to contact our Customer Relations Department (1-855-234-4654) so we can take care of your refunds.
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05-16-2018
06:52 PM
1 Love
I have a separate e-mail folder called "TRAVEL CREDIT." When I cancel a flight, the e-mail goes in that folder. When a change to a cheaper flight and get an UPDATED FLIGHT RESERVATION e-mail (that includes a credit), that e-mail goes in that folder. Doing the above makes it real easy to keep track of flight credit information.
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