05-25-2018
11:04 PM
My flight from SFO to Denver was delayed 6.5 hours with no explanation. I was unable to obtain a customer service email after being hung up on, and received no compensation for the meal, cab ride, etc. costs that I will incur from the delay. They may as well have cancelled the flight and put us on a new one tomorrow as we are now arriving in the middle of the night. I have flights with Southwest this summer I plan to cancel based on this experience. I understand that maintenance issues happen, but this was handled SO poorly on flight 6513. Not sure why I would want a small voucher with an airline that has caused me hassle...
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