I have waited on hold multiple times to be told they could not help me change my Companion pass for spending hundreds of thousand dollars with them. I was directed to the Corporate office number were I held for 30 minutes and the phone just hung up on me. Finally when I did speak with Tajarae she had no clue what she was doing and left me on hold another 30 minutes trying to figure things out. She finally came back and said I needed to send a special email a picture of my drivers license to resolve the issue. The email she gave me was incorrect. So back to square one. On hold again.. This is ridiculous to treat a customer that spends so much this way. I think 2% cash back is calling my name. Time to switch. Something that should be so very simple.
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