06-08-2018
08:15 AM
06-08-2018
08:15 AM
Adding to the thread that disabling mobile boarding passes for multiple person reservations is inconvenient. I've read in other posts that it causes confusion in the lines...really? This seems like a programming issue. If each person in reservation has a unique Rapid Rewards number associated with their name / reservation, why can't that boarding pass be loaded only for that RR # in the mobile app? Only one RR# can be logged into the mobile app at a time...so wouldn't this guard against passengers displaying the wrong boarding pass in the lines? Maybe some additional considerations need to be made for the person (master or primary reservation) that purchased the tickets by giving them more options i.e. traveling with infants, kids, etc. -- they should be able to display multiple boarding passes but any other person (secondary reservation, non-master) on the reservation should only be able to access their boarding pass associated with their RR # in their mobile app. Wouldn't this also encourage people to sign up for a rapid rewards account? For now, whenever I book southwest reservations when traveling with multiple people on the same flights, I book each ticket separately. It's a pain to do that and it's a pain when I forget and book everyone together.
... View more
