@Lazyboy311 wrote: I’m literally shaking mad about this right now, I’ll spare you the details but THREE of my wife and I’s requests for seats were denied by the articles of clothing deemed more human than I to which the attendant simply stated that SWA “has no policy against it” and asked me to move on. I want to turn this around and explain how this hurts SWA. I have a party of 4 traveling together and paid early bird for each, so say $60 total. I would have been better off booking one business select ticket at a cost of, say $40, and saved the other seats. This results in a 33% reduction in revenue from my purchase. As I said before, this happened three times to me within 5 minutes, I can only imagine what the lost revenue was on this flight alone. Additionally, I’m going to try to be as polite as possible on this one, but the “savers” appear to not be your best customers. I, a SW Premier Card holder who booked my tickets honestly and fairly, lost out on true “open seating” due to rules that are ambiguous at best. Not only does it negatively affect customers such as myself, it results in less overall upgrades because people are aware that they only need one “good” ticket, regardless of the size of their traveling party. This policy (or lack thereof) results in frequent abuse of the system by “savers”, undermines loyal and honest customers like myself and many others out there, and results in less accessorial revenue to the company. Probably should have picked up the clothing and asking if they belonged to anyone then handed it to them and sat down.
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@dw0427 wrote: That's a crap response from Southwest. They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board. Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity. As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy. Why bother frequently flying SW anymore? Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time? I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing. airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport.
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