I'm having the same thing happen to me. I clicked on the advertisement stating I'd get the 50,000; 10,000 for signing up and getting approved and then 40,000 after spending a $1000 in the first three months. I received the 10,000 and now I'm getting the run around from Chase on the 40,000. They said that's not the special I signed up for, but it was a banner ad on Southwest, which I continually see and have taken screenshots of to prove to Chase, but no bueno. I keep getting their same canned responses. I'm paying this card off and cancelling. Which is too bad, because I love Southwest, but can't believe they allow that bait and switch type of thing to go on.
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