11-10-2016
01:05 PM
11-10-2016
01:05 PM
I want to express our extreme gratitude to your airline. We scheduled to travel back to our home in Seattle on Sunday, November 6th. We were alerted 2 hours before that flight that our flight out or Des Moines had a maintenance issue and would be delayed four hours. This would make us miss our flight in Las Vegas back to Seattle. Upon calling SWA, the first operator could find no flights that would get us back to Seattle that night. My husband works for the Seattle Seahawks and had to be back in time for the game on Monday night. We then researched your website and found a flight out of Kansas City that would get us into Seattle by 10:00pm. Calling a second time, we got an operator that booked us on that flight at no extra charge. It was awesome. We quickly drove from Des Moines to Kansas City. We made both of our flights and back to Seattle in time for my husband to get to work the next day. THANK YOU SO MUCH ...you turned a bad situation into a good one...despite the delay. We arrived home safely and on time.
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I haven’t flown SWA since they changed to the points system. What I really hate is that Business Travellers can get big points when travelling on their Company’s nickel and have a bunch of points to spend on the “cheap seats.” If SWA wanted to make it fair, the Bus Points should have to be spent on Business seats. The Bus traveller is flush with points to compete for the cheap seats. Not fair SWA, not fair.
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