I am having same exact problem and have been on the phone with them for hours over past several days. Excruciating timesuck with zero results and prices of flights I am trying to book have gone up by hundreds. Such incredible irony that a gesture of good will from SW for delayed flight could cost them so much bad will. And as I am checking my emails every hour for 5 straight days looking for the vouchers that they say they have sent 3 times, I get an email from them with customer survey on the experience (but no friggin vouchers ). It is hard not to think that they are doing it to me on purpose. I am wondering if an ex-girlfriend of mine now works in their customer service department. I will be calling AGAIN today and will not hang up until someone resolves this ! Incredibly frustrating !!!
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