I am just wondering if anybody else here has experienced what I have in trying to use my luv voucher! It's been a real nightmare to say the least. They keep saying that it was emailed to me and I never get it!! I have to wait at least 30 min on hold just to talk to someone at the corporate office and then they have to reissue it and once again, I don't receive the email. I'm pulling out my hair. I get all of the other emails from Southwest....funny how I can't get the email with the luv voucher in it. This has been going on for months and they even sent me the voucher in the mail. However, I didn't know the numbers on it were bad until I tried to book my flight. This is unreal. I'm so upset with Southwest and apparently the people that work there are not trained enough to handle situations like this. They keep saying it's on my end about not receiving the emails. No way!! Then, one person told me that the email they have was misspelled [verzon] and she corrected it and I still have NOT received an email. This is unacceptable to me. Anyway, I just needed to vent and see if anybody else had this problem with Southwest. Certainly not a way to want to keep an existing customer. Rainey
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