03-27-2020
12:31 AM
Isn’t there an exception to this rule right now? I have the same problem, ie. I purchased four plane tickets for friends and now our event has been canceled. I really need the funds back on my credit card OR the funds put back into MY flight funds (not my friend’s flight funds). Can’t you help us with this? It is a situation we never saw coming.
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07-23-2018
07:34 PM
3 Loves
@Debbiedean wrote: Are you employed by the airline industry? @Passenger1C @bec102896 @elijahbrantley Nope. Every one of them is a Southwest Customer. Why do you ask?
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07-23-2018
07:24 PM
I totally agree with you; excuse after excuse and constant neglect or concern for the passengers. However, don’t be surprised with the gooey responses from people who don’t speak up regarding lack of customer service from a company, and offer some shallow advice.
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