11-15-2018
09:39 AM
11-15-2018
09:39 AM
Lol yeah im sure. She was already telling me No there isnt any available before she even had time to read my boarding pass and what flight I was even inquiring about. And no they didnt just happen to get upgrade openings in the 2 minutes it took me to have the other gate agent check and sell me one.
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I frequently fly in and out of Houston (HOU). Some of the Southwest gate agents at this terminal are the worst I have experienced. Not all of them, most are great but there are some bad apples here. The worst case I have I will not get into here but I wanted to post this most recent experience. Last week I am departing out of HOU and I checked in 2hrs prior and went straight to a gate to see if I could purchase an upgraded boarding position. I handed the agent my boarding pass and asked if any upgrades were available. Within 2 seconds she says "no it doesn't look like any are available on this flight." Then she does some fake tapping on keys and says "yeah there is nothing available but you can always check back later if you want" I said ok Thank You. I took my boarding pass and immediately walked to another gate to speak with a different agent. I requested the same thing, any upgrades available?...she takes my pass and this time actually looks at it and then proceeds to check her computer.."yes I have position A4 for you for $40." I said great I will take it. Now I am pissed because the treatment from that previous agent is completely unacceptable to a frequent flyer of SW and to SW. What made it worse is when boarding started I was A4. There was 5 of us in A1-5 section and nobody else behind us until A16. I made sure to document all of this. If you ever find yourself trying to upgrade and agent says not available you may want to go elsewhere.
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07-23-2018
04:08 PM
07-23-2018
04:08 PM
A lot of people done wipe either. And to say an animal leaves a seat dirty for the next passenger is rediculous. The seats are always dirty with left over food, crackers old candy and junk that person left not an animal. These planes are never sanitized between flights. Babys dont wipe either should we ban them too? Nuff said..
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