I went to board the plane on July 27th at 6 pm from denver flight 1560 and the flight was switched multiple times throughout the night. I was told the reason was because there were many cancellations and not enough people to fly. It seems that customer service has gone down the drain. The CEO Gary C. Kelly of Dallas, TX, is not suffering at all. He earns 2 million dollars per year and $750,000 in misc benefits among other compensation. I suppose it is all about the almighty dollar. Don't worry about anyone except the end dollar. I will never fly Southwest Airlines again. The service is horrible. My father works for the IRS- I am going to ask that this CEO is investigated. He must be a crook.
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