07-30-2018
11:12 AM
It is incredibly frustrating to pay for wifi/internet connection that is incredibly slow. I was excited about having 3 hours on my flight to get work done, but it is impossible due to the almost lack of internet speed. I find that the older planes have better WiFi, but the new 800's and MAX8's internet needs to be fixed. Southwest should offer their Wifi/internet service for free because it is almost fraudulent to charge for a service that does not work or just don't offer it at all. I fly a lot and will use other carriers since others actually work.
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