Not only is there a fee for transferring points you have earned, but you have to make the transfer yourself. Also the transfer must be in 1000 point increments. So, I needed 2041 of my husband's points added to my total to have enough for a 1 way ticket. He had to transfer and pay for 3000 points. What? The SW computers can't calculate to the nearest 100? I complained and received a totally incomprehensible response Something like "we would have given you a refund the this $30 but subsequent to the transfer, these points were used to book a fllight. " Yes they were! That was the goal of the transfer! As retirees, we find this particularly egregious. The "no fees" label that SW promotes everywhere is totally misleading.
... View more
