Southwest Airlines Community

I agree. In my opinion there is ill intent in a company that should be totally trusted.    These are some examples:  Why would you have this option under a title that says "Make the most of your points" and use the word "SHARE" for the transferring of points? It is objectively misleading.        I'd like to bring this conversation out of this Southwest community, but I don't know how we could do it. I mean to connect without giving private information to the whole world.    Thanks,    B     ... View more

skhagger,    I just had your same exact experience with transferring points to a friend. They charged me $450 😂 for transferring 45000 points to a friend. Let me know if you would like to connect outside of a southwest community. There are several people like us that have posted here and who knows how many have not even posted. Although I am not retired, I don't have any extra money as either.    Bea     ... View more

Hi there,    Did you report them? I am in a similar situation and would like to do the same.    Bea ... View more

 chgoflyer,    I have a similar experience and I found many others. did you end up paying to transfer the miles?    Thanks, Bea ... View more

Paula,   I think we have a case...I interpreted this process exactly as you did and I found others. Would you like to connect outside of a southwest community and see what we can do?    Bea ... View more

Alex,    I am totally with you and your girlfriend. I think we have a case...I interpreted this process exactly as you did and I found others. Would you like to connect outside of a southwest community and see what we can do?    Bea ... View more

 dfwskier,    Are you associated with Southwest? I can not find another explanation for you to justify this process as something clear and customer friendly.  I think Alex, his girlfriend and several others that I found online and went through the same experience (including myself) have a case.    Regarding your solution and reply to Alex> As soon as you choose the amount of miles that by the way are above that little sentence that you are referring to, the drop down menu covers that line, and then when you chose the amount of miles those same words, that you referred to in your reply, disappear. If you don't believe it, try it yourself.   Thanks,    Bea     ... View more

Thank you for your reply “Aviator’. The undermining and unkind tone of your message is neither intimidating me nor making me change my mind about it.  There are several complaints from different people about the same exact matter, online.  Best,  Bea ... View more

Hi Paula,    My name is Bea and I have just been victim of the same "unclear" message. and I read other online. Exact same interpretation that you and I gave to the information on the transferring page.    I had to pay $450 (that I don't have). I live in a religious community and that money belongs to my community. I called Southwest but no pathway to reversed that transaction.    I honestly wonder how many "victims" of this unclear procedure are there out there. I am trying to connect with many of the people the have our same experience and see if we could take some kind of legal action. I remember that companies like Amazon and Facebook had to pay fines to clients because of blurry and misleading procedures.    Let me know if you like to directly connect through email.   Thanks,    Bea  ... View more