08-13-2018
08:51 AM
My original flight was scheduled for Aug. 10 @ 3pm from STL to ATL. The flight was initially delayed. We boarded the plane around 4:15pm. About 4:30pm we deplaned because of a hail storm. Around 6pm, the cancellation announcement was made and we were told to rebook at the nearby customer service counter. By this time, there were about 200 people in line. I called the customer service number to rebook, however, they said they couldn't because I checked a bag. By the time I reached the counter (2 hours later), I was informed that 'corporate' had already booked me on the flight the following day and they would not provide hotel or meal vouchers. My question is this: why was there an issue to rebook when corporate did it anyway and I STILL DID NOT HAVE MY LUGGAGE! I ended up staying in the very cold, uncomfortable terminal overnight spending over $75 on food an miscellaneous items. This experience was awful. I vow to NEVER fly Southwest again. On top of that, we still didn't get an explaination on why the flight was cancelled--we just assumed it was because of the hail--penny-sized hail.
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