Unfortunately, it’s easy to confuse comments about ESAs with service animals. For clarity, I do not suggest that airlines contain or isolate true service animals. Over the years, I find the owners to be respectful and considerate of others. Their well trained animals and well planned trips have caused very few problems to most travelers. This is not the case with ESAs. Disruptive best describes these animals. They need to be contained in carriers, just like a pet companion. Not on the seats, running aisles, or attacking travelers and kids in boarding areas and in flight. They cannot continue to terrorize travelers. Sadly, the parties act like this is a war that they must win. Me first instead of me too. They’ve lost sight of the goal. How can we ALL exercise our right to the benefit of our paid fare?. My suggestion stands. Set aside rows for ESA’s. Require containment. Oh, and please understand that this is not to isolate the individual. It’s to isolate ANIMALS to keep HUMANS alive and well.
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Looks like you’re taking baby steps in addressing this serious problem. Thank you for requiring carriers for ESAs. This is required of paid pets, so why not? I agree with a previous comment. The leashes don’t work. Now, if you’d just designate a row or two for them away from other passengers, i’d love to return to flying. The intrusiveness of these animals, under the guise of emotional support is akin to bullying. Airlines cannot continue to accommodate one group with wild abandon at the expense of others. Asthma, allergies, and phobias are as real as their need to keep an animal close by. Isolate the area and require carriers.
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