08-30-2018
11:59 PM
I just had the same issue! Thinking the protocol of SWA needs adjusting. A wallet isn't baggage, neither is a purse. Perhaps there needs to be "tweeking" of the said protocol of filling out the lost & found and having someone actually make the phone call to the SWA kiosk to at least see if they could offer customer service and run interference. super disappointing!
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