Thanks for your response! I also sent an email to Southwest Customer Service (I'm really passionate about this!!), but I got the following "canned" or "templated" response: Dear Mfc, Thank you for reaching out to us about your multiple WiFi experiences onboard our flights. We appreciate your bringing this concern to our attention and welcome the opportunity to respond to your concerns. With that being said, it’s disappointing to learn that you experienced difficulties with our WiFi service onboard multiple flights with us. We realize that others have experienced similar issues in the past and we are sorry for letting you down when you couldn’t complete your work onboard. I assure you that we are always looking for ways to improve the Customer Experience we offer, and we know that you expect to enjoy the products that we offer as well. Our WiFi Team has worked closely with our providers over the past few years to make enhancements, and we are focused on keeping our Customers connected to what matters most in their lives, especially onboard their Southwest flights. We began phasing in improvements since the beginning of the year and will continue to do so through next year, exponentially increasing the amount of bandwidth available onboard. Nevertheless, we truly regret that you were unable to take advantage of the WiFi onboard these multiple flights, and we have shared the information you provided about your experience with our WiFi Team as well as our Senior Leaders. Your patronage means the world to us, mfc, and we hope for the opportunity to welcome you onboard a Southwest flight very soon. Sincerely, Ryan Rounsaville, Southwest Airlines I sent another email to them, referencing the canned reply, and asked what they're doing to fix it. Truly, I will look to other carriers if this continues. I have less than 200 miles to my Companion Pass, too, but it's just SO frustrating and I NEED to be productive in the air! Here's to hoping they actually care more than they appear to.
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