Southwest Airlines Community

@zrivera19 wrote: To whom it may concern,  How do I get out from this message.. (you don’t have permission to access..,,)cannot access my flight or change or book flights  for other days ..I ask one of the Southwest airline costumer service  and did not really give me a clear answer..please help !   Sincerely,  zebo     In what country are you located?   The Southwest website is not available in every country in the world. ... View more

@mjoos1814 wrote: Hi!   I've been travelling (exclusively) with SWA for years as a disabled person, and the only issue that I sometimes have is that one of my disabilities can sometimes be invisible (that is, I don't always need to use my cane or other assistive mobility devices).  When I check in and say I don't need a wheelchair, I'm told to get a pre-board ticket at the gate, which is fine.  When I get to the gate and ask, though; I'm often given the side-eye and reluctantly given the pre-board ticket because I don't look disabled.  I don't feel as if I should have to prove my disability to the gate agents, nor do I think I should have to use my assistive mobility devices on a rare day when I'm actually feeling well enough to not have to use them just to justify needing to pre-board.   You may ask why I need to pre-board if I'm feeling well, which is fair.  The way my disability works, it's basically an either/or situation - I can either walk around the airport or I can use my energy (my spoons, if one is familiar with The Spoon Theory) standing in line with my carry-ons, looking for a seat, etc.  By the time I've done all of that, I will most likely need a pre-board at my layover, so it's just easier to initiate the process from the beginning and save my spoons for the rest of the day.   Is there a way this can be addressed?   Thank you so much! Our Agents ought to ask whether the Customer needs help to board and in the event that they require a particular seat installed to oblige an inability to decide whether a Customers meets all requirements for preboarding. Our Employees get preparing and ought to perceive that not all inabilities are promptly evident; in any case, I'm sad if your collaborations haven't been charming before. ... View more

@tcworld1 wrote: I use a manual wheelchair for mobility.  I am aware that you get to have two pieces of luggage for free when you travel.  If I don't want to take my medical supplies with me in the cabin as a carry on can I check them as luggage and not get charged for them?  They would be in addition to my two regular pieces.   Trina I generally keep my medicines in my handbag. This in an expansion. ... View more

@cindysuew wrote: My iPad did an update on the SWA app and now it won’t open correctly.  I’ve uninstalled it and reinstalled and it still isn’t working correctly.  I can see my profile but if I try to book a flight, the screen is half gone.   Any idea what I should try next?? Don't hesitate to likewise take a screen shot and send it to Southwest on twitter or Facebook and additionally the more reports the better and for them it's best to perceive what it's doing they may likewise approach you for IOS rendition and iPad adaptation (small scale 2 iPad Air for instance) so you might need to incorporate that in the message also ... View more