Southwest Airlines Community

Still no updates from SWA even though Car's been open for months.  ??? ... View more

I fly about 3-5x/month and haven't once had the inflight movies operable for over 3 months now. Flight crew says wifi light is on, browsing works so just keep trying does not adequately or ever resolve the issue. Have asked repeatedly for crew to request pilots reboot the system and have not once had a crew member follow through on the request. What's the point of having movies listed if there's no possibility of ever being able to view them. I can get **bleep** service like this from Spirit airlines...  ... View more

I'm having the same insane issues too. My 12yr old daughter is my designated companion and b/c champion pass tickets do not receive the same ticketed confirmation number, and b/c companions are likely never to achieve the same status that is frequent/business travels earn (otherwise they'd be able to earn their own companion status), it makes no sense that companions cannot board together with their statused partners. It's not much of a loyalty rewards program when you squeeze your most loyal customers for more money to buy preferential boarding for their companions, or to pass the buck onto other customers and hope for someone to be understanding and compassionate enough to agree to switch seats to allow companions to sit with their partners... What's most unnerving is gate agents suggestions that their statused travels board with their companions at the back of the line (C boarding) all but guarentteeing no chance of sitting together on fully booked flights unless another passenger is open to giving up their preferred window/aisle seat for a middle seat. My 12yr old was spot on when she questioned, "Why do they even call it a 'companion pass' when you can't sit together?". Yeah, we're technically on the same plane, but we might as well be flying on different airlines... which may be the smart solution where other airlines offer more tangible rewards for their loyal customers like upgrades and lounge access. Why SWA doesn't implement the simple solution of providing companions boarding positions with their rewards partners is utterly asinine. ... View more

I just had a similar problem/issue and results...   Neither I, nor their customer service rep, could check-in to my flight (<20hrs from departure) b/c of an error message indicating online check-in isn't available; try again and/or call cust svs. Cust Svs saw that on my reservation there were several copies for entries for my DOB and KTN/TSA#; after removing them extra copies and rebooking the flight they were able to check me in w/ a C boarding. They said that since there were so many copies it must not have processed my RR# for automatic check-in.  So I asked them to look at another flight two weeks out that I booked directly from their online site, and was informed that yes, there are several copies of my DOB and TSA#, etc... and so they cleaned up that reservation too. When I explained that the first reservation couldn't have been because of a travel agent's system over-populating data entries because the same thing happened with my online booking, they said that I'd need to talk to Corporate to try to resolve the issue which seems to be in their system.   At Corporate, I had a very nice "ah shucks, I'm sooo sorry, but let's hope it doesn't happen again" response followed by, "no, I'm sorry we don't have tech support." Repeat line 1 and repeat. No amount of rationalizing could deter their corporate cust svs people from deviating from lines 1 and 2.   Needless to say, I'm baffled by how a company that prides itself in customer service has gotten by for so long without any tech support or client facing problem-solving people.    I'd have to agree with SWA-IT Clueless, except for pointing out that it's hard to belittle a non-existent IT staff when there isn't even an IT help desk for them to staff. I guess that's ONE way to report 0 technical issues, although sticking your head in the sand doesn't seem to be the sound, logical, problem-solving resolve that inspires much (if any?) confidence toward [ever] finding a solution.    'Ah shucks, I just hope it doesn't happen again.' ... View more