Southwest Airlines Community

Information I got  from another site seems to indicate that Southwest   is rolling out schedule changes every day a week at a time -- at least for some routes.   So the advice to check back occasionally seems to be good advice. ... View more

New flight same problem, looked up and everyone around us had the same issue.  Asked flight attendant to ask for a reset and now all working again.   Back to the movie. ... View more

@surflesssoul wrote: I'm having the same insane issues too. My 12yr old daughter is my designated companion and b/c champion pass tickets do not receive the same ticketed confirmation number, and b/c companions are likely never to achieve the same status that is frequent/business travels earn (otherwise they'd be able to earn their own companion status), it makes no sense that companions cannot board together with their statused partners. It's not much of a loyalty rewards program when you squeeze your most loyal customers for more money to buy preferential boarding for their companions, or to pass the buck onto other customers and hope for someone to be understanding and compassionate enough to agree to switch seats to allow companions to sit with their partners... What's most unnerving is gate agents suggestions that their statused travels board with their companions at the back of the line (C boarding) all but guarentteeing no chance of sitting together on fully booked flights unless another passenger is open to giving up their preferred window/aisle seat for a middle seat. My 12yr old was spot on when she questioned, "Why do they even call it a 'companion pass' when you can't sit together?". Yeah, we're technically on the same plane, but we might as well be flying on different airlines... which may be the smart solution where other airlines offer more tangible rewards for their loyal customers like upgrades and lounge access. Why SWA doesn't implement the simple solution of providing companions boarding positions with their rewards partners is utterly asinine. Since this is a customer to customer forum, it is possible that your suggestion will not be resolved here. I'd suggest sending an e-mail to the airline. To do so click on "contact ys" at the bottom of this page and then pick e-mail from the contact options listed on the top left of the ensuing page.   In the meantime, you could pick early bird check in for your daughter, and then you could board with her as a a likely high A or low B postition. ALterntively she could buy an A1-A15 spot at the gate. Yeah, it'll cost you some  money.   Is a free $200 or $300 ticket coupled with $25 spent still a good enough deal? ... View more

@surflesssoul wrote: I just had a similar problem/issue and results...   Neither I, nor their customer service rep, could check-in to my flight (<20hrs from departure) b/c of an error message indicating online check-in isn't available; try again and/or call cust svs. Cust Svs saw that on my reservation there were several copies for entries for my DOB and KTN/TSA#; after removing them extra copies and rebooking the flight they were able to check me in w/ a C boarding. They said that since there were so many copies it must not have processed my RR# for automatic check-in.  So I asked them to look at another flight two weeks out that I booked directly from their online site, and was informed that yes, there are several copies of my DOB and TSA#, etc... and so they cleaned up that reservation too.     What happened to you is very confusing, and I don't recall anyone else experiencing your problem.. I don't know multiple entires for DOB and KTN could be in one reservation. My understanding is that the system retrieves that information once when a reservtion is booked, and whatever is in your travelerr profile is used. There's not a way to input multiple DOBs and KTNs in your profile.    I guess at this point I'd suggest that you review the information in your profile to veryify accuracy.   Log on to your Southwest account click on my account within my preferences click on personal verify your personal information ... View more