I happen to think that SWA is the most customer-friendly airline on the planet (although admirttedly the bar is set pretty low). That said, I am in total lock-step agreement with the other fliers in this thread regarding the need to be able to go to he SWA website and retrieve a simpe receipt. Receipts should be provided for ANY travel that has been purchased/paid for, regardless whether the flight has been completed or not. With alll due respect, the inferrance that providing receipts only for past flights is an acceptable pracgtice is clueless. The IRS only cares about what you've spent on business expenses. They could care less whether you actually received the product or service you paid for. Therefore i's a requirement in virtually all organizations that business expenses have to be reported in the month they occur. When or if the travel for a pruchased airline ticket actually takes place is entirely irrlevant. And quite honestly, it's a no-brainer that SWA is obligated provide a receipt for something thaty have already been paid for. Likewise, forcing cusotmers to sort through a month of SWA SPAM to find what is a really a very messy emailed confirmation/receipt isn't a good option either. Nor is forcing us to call your customer service, which requires us to wait for them to email a receipt. Doing expense reports is already time-consuming enough. Stop making it worse, but more importantly, be more respectful of your customers time by doing what EVERY other travel website already does. PROVIDE A SIMPLE ONLINE RECEIPT!
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