Sorry you guys are beginning to lose me. The new program is confusing but I'm sure it will become second nature. The bigger issue for me is the inability to get from point A to point B. Your cost is now often higher, with stops, in the markets I fly than nonstop fares on other airlines; after factoring in baggage fees. I frequently find myself flying other airlines even when you are in the same market. You are no longer as simple, cost efficient or passenger-friendly.
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