12-20-2018
04:40 PM
12-20-2018
04:40 PM
You're suggesting putting down a $4000 retainer with an attorney to fix a $3000 laptop?? -Robert
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12-20-2018
04:36 PM
I hope that SWA doesn't miss the bigger issue here. Its not about rebooking this one person. Its the repeated problem that SWA's system doesn't email you immidately when this type of thing happens. When you book you get flooded with emails to rent cars, etc but if a flight or reservation is cancelled by SWA its total silence. This is a computer bug and needs to be addressed as such. -Robert
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I'm curious with all the email that SWA sends out why they dont' send an email when your reservation is auto-canceled. On my trip out the plane was diverted so I didn't use my last original leg. Since I wasn't in my layover city and didn't board the last leg they silently cancelled my return resevation for the following week. I was lucky they found room for me for my return since I didn't find out until the day before. Surely this is a computer bug that it doesn't send a notification. -Robert
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