01-01-2019
11:08 AM
01-01-2019
11:08 AM
As for the careful wording, something like "Our records indicate that you missed a leg of your flight. We hope that you made it to your desitination safely. Within 24 hours we will need to cancel the remainder of your trip unless we here from you about the status of your travel..." Yeah, that probably opens up a can or two of other worms, but at least it would be a helpful alert that something weird happened. I definitely would be expecting an email if something like this happened, ESPECIALLY if it was a SW employee (or software) who rerouted me or had to adjust my trip on my behalf. We've been really fortunate with SW so far, so I haven't had to experience any changes quite like this to date. I would probably blindly think that if they rerouted me, they adjusted the whole itenerary accordingly to look out for my whole trip. Now, i will make a point to spend the time to go ask, if anything does happen.
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@RobertGary1 wrote: You're suggesting putting down a $4000 retainer with an attorney to fix a $3000 laptop?? -Robert Hopefully he has an attorney "phone a friend" option to try first.
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12-20-2018
07:12 PM
12-20-2018
07:12 PM
@RobertGary1 wrote: I hope that SWA doesn't miss the bigger issue here. Its not about rebooking this one person. Its the repeated problem that SWA's system doesn't email you immidately when this type of thing happens. When you book you get flooded with emails to rent cars, etc but if a flight or reservation is cancelled by SWA its total silence. This is a computer bug and needs to be addressed as such. -Robert Actully, Robert, Southwest does send an e-mail to the address tied to the reservtion the second a reservation is made, changed or cancelled. I have literally hundreds of examples in my e-mail folders.
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