01-03-2019
02:25 PM
01-03-2019
02:25 PM
I forgot to mention another comment from the informative rep was the 3rd party returns about 60% of the reported items to the original owners. REALLY? Is that supposed to be good?
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01-03-2019
02:18 PM
I've loved Southwest and will continue to fly with them..... but..... this situation has really been a problem. My husband has received the runaround. He put his MacBookPro in the back pocket of the seat in front of him when he was being rushed by the attendant to move things around as we were descending for the landing. The tray table had to be put up etc. (He was in a deep conversation with the person seated next to him.) The laptop had a cover on it that was multicolored so apparently it blended in very well with the magazines and safety cards also in the pocket. We left the plane without realizing it was still in the pocket and not in the carry case. It was 2 days before he realized it was missing. He obediently filed a report and described the cover, which should have been a benefit now because it had to stand out amongst all the other lost items as it was Vincent Van Gogh's Starry Night. On our return trip we stopped at Southwest baggage and they said not to worry that this 3rd Party ALWAYS returns ALL the lost items - that they are very good at it and it usually takes 30 days. That was around 10/10/18. We had another trip scheduled around 12/3/18 on SW. Once again we went directly to the SW Baggage desk to try to find out the name of the 3rd Party company that supposedly EVERY airline uses and if there was any way to contact them. The rep at the desk said basically "nobody knows the name of that company and there is no phone number...... but not to worry because they always TRY THEIR BEST to return the items." Then she actually said that 3rd Party company was the also the biggest distributor of used electronics as though that was a good thing. Gee, I wonder where they get their inventory from???????? I COULD NOT BELIEVE SHE SAID THAT!!!!! IT CERTAINLY WAS NOT REASSURING SINCE THE MAC BOOK PRO IS AN ITEM THEY COULD EASILY SELL IN A SECONDARY MARKET. Now we wish we never asked about it again because our hearts sunk into a pit! Today is 1/3/19. He still gets the emails that it is the final notice that nothing has been found and they are closing the case once again. I'm sure this is not a reassuring post. We are still trying NOT to buy another Mac by coping with a new really really really dirt cheap HP laptop for now - hoping the Mac will show up.
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01-03-2019
02:00 PM
My husband has received the exact same runaround. He put his MacBookPro in the back pocket of the seat in front of him when he was being rushed by the attendant to move things around as we were descending for the landing. The tray table had to be put up etc. (He was in a deep conversation with the person seated next to him.) The laptop had a cover on it that was multicolored so apparently it blended in very well with the magazines and safety cards also in the pocket. We left the plane without realizing it was still in the pocket and not in the carry case. It was 2 days before he realized it was missing. He obediently filed a report and described the cover (which had to stand out amongst all the other lost items as it was Vincent Van Gogh's Starry Night). On our return trip we stopped at South West and they said not to worry that this 3rd Party ALWAYS returns ALL the lost items - that they are very good at it and it usually takes 30 days. That was around 10/10/18. We had another trip scheduled around 12/3/18 on SouthWest. Once again we went directly to the SW Baggage desk to try to find out the name of the 3rd Party company that supposedly every airline uses and if there was any way to contact them. The rep at the desk said basically "nobody knows the name of that company and there is no phone number...... but not to worry because they always TRY THEIR BEST to return the items." Then she actually said that 3rd Party company was the also the biggest distributor of used electronics as though that was a good thing. Gee, I wonder where they get their inventory from???????? I COULD NOT BELIEVE SHE SAID THAT!!!!! IT CERTAINLY WAS NOT REASSURING SINCE THE MAC BOOK PRO IS AN ITEM THEY COULD EASILY SELL IN A SECONDARY MARKET. Today is 1/3/19. He still gets the emails that it is the final notice that nothing has been found. I'm sure this is not a reassuring post. We are still trying not to buy another Mac by coping with a new really really really cheap HP laptop for now - hoping that the Mac will show up. (I'll be re-posting this reply as a new comment because people need to know.)
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