01-31-2019
12:40 PM
01-31-2019
12:40 PM
Hey Southwest! I'm trying to book a flight but Amazon is holding me back! I ordered a Southwest Airlines giftcard with an Amazon giftcard I received recently. I purchased it for next day delivery (Tuesday) and it got pushed to the following day (Wednesday). Bummer but I can deal. When the package arrived on Wednesday, there was nothing it. An empty envelope. I was so sad because I had already waited an extra day to book my flight. I called Amazon immediately to report this issue. Initally they told me they wouldn't be able to replace it and then changed their tune once they realized it was likely it was their delivery driver's infraction. (i.e. potentially stole my gift card, aka free Southwest bucks for who ever can get their hands on it) In an effort to redeem themselves, they submited to have one delivered next day (Thursday - today) and I was okay with that. I randomly look at my order and they pushed delivery AGAIN to Friday. I'm so upset with them because I'm trying to book my vacation and for whatever reason, they aren't being cooperative with my order or resolution. I'm beyond annoyed because I'm going to have to wait 4 days from when Amazon promised they'd have it to me. I know I'm fortunate because I had gift card money but man I want to book my flight! Has anyone else had an issue like this before?
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