My flight scheduled for 7:00AM the next day was cancelled the night before but I didn't receive any notification from Southwest. I was flying from San Diego to Las Vegas and the weather has been fine, so not weather related. The only way I knew this was that I received a text saying that my early bird check-in had been refunded but no other explanation so I called customer service to find out that my flight had been cancelled. The agent booked me on a later, much worse, flight as I got the last seat. There was no outreach from SW or attempt to rebook me until I called. Basically, if I hadn't purchased early bird check-in, I would have had zero notice and shown up at the airport, 5:00AM, boarding passes in hand to find the flight cancelled and no way to get to my final destination that day. No idea what happened to the other passengers who didn't have early bird check-in and weren't diligent about checking the flight status. Is this typical behavior?? Do I need to start checking the flight status every hour 24 hours in advance if I want to find out if my flight was cancelled? United at least sends a text if the flight is cancelled. Very disappointed in Southwest!
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