I paid for a flights several weeks in advance. Destination flight was decent but when I arrived at the airport to return home, m told my flight is cancelled and I need to contact customer service to request a refund. I was stranded at Hartsfield INTNL airport at 640am on a Sunday, with no way home! The customer service rep at check in said they could refund me but to wait at least 72 hrs to see the refund and that they could book me on another flight but not until 2 days later. There was no remorse, no attempts or offers to book me thru another airline or even help cover any costs. My original round trip tickets thru southwest were $240.....because of terrible customer service and an u willingness to assist, I had to book a one way flight thru DELTA (leaving 7 hrs later) for $644!!!!!
I literally had no choice because I have to work the next day. Flew into GA to see my 8 ur old for a daddy-daughter dance and ended up being slapped by SOUTHWEST AIRLINES for something I had no control over. Called customer service, they say sorry but there's nothing they can do. Not everybody can just toss around $644 at the drop of a hat like this airline can!
Website days they think of themselves as a customer service company that happens to fly planes but I TBOROUGHLY disagree! At this point, me nor my family will be using southwest again. I'm extremely disappointed and upset at the lack of accommodation that I recieved!!!
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